Genesys (company)

Genesys Cloud Services, Inc.
	Former headquarters in Daly City, California
Formerly	Genesys Telecommunications Laboratories
Company type	Private
Industry	Software
Founded	1990
Founders	Gregory Shenkman; Alec Miloslavsky;
Headquarters	Menlo Park, California, U.S.
Area served	Worldwide
Key people	Tony Bates (Chairman and (CEO); Brian Swartz (CFO); Eva Majercsik (Chief People Officer);
Revenue	$2.0 billion (2022)
Owners	Hellman & Friedman; Permira; Technology Crossover Ventures;
Number of employees	6000+ (2023)
Website	genesys.com

Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. It sells both cloud-based and hybrid cloud software. The company was founded in 1990 and was acquired by investment firms Permira Funds and Technology Crossover Ventures (TCV) in February 2012.