IWantGreatCare

IWantGreatCare is a service which allows NHS and private health care patients to rate individual GPs, hospital doctors and nursing staff on the care that they provide.

Launched in July 2008, the service was founded by Dr. Neil Bacon. The controversial launch evoked outrage from many UK doctors and NHS professionals, against a poor system of collecting feedback on the care they provide to patients.

Bacon is a commentator on e-health and patient feedback. In June 2012, he formed part of a UK delegation invited to Washington for the Health Datapalooza, a US health data forum attended by UK health secretary Andrew Lansley, US President Barack Obama and Jon Bon Jovi. The discussion centred on how the two countries can work more closely to make health data a driver for innovation, economic growth and most importantly, better care for patients.

The concept of patient feedback on their experience of care is far less controversial than it once was and the NHS now routinely asks all patients for feedback. As well as being a service for the public, iWantGreatCare supports organisations to collect and analyse patient feedback.

The iWantGreatCare website now contains over 6m reviews left by patients and is the only independent and open review platform that allows patients to rate and review their care.