Philip B. Crosby
Phil Crosby | |
|---|---|
| Born | Philip Bayard Crosby June 18, 1926 |
| Died | August 18, 2001 (aged 75) |
| Resting place | Palm Cemetery, Winter Park, Florida |
| Education | 1950 |
| Alma mater | Ohio College of Podiatric Medicine |
| Occupation | Quality consultant |
| Years active | 1952 – 1999 |
| Employer(s) | The Martin Company, ITT Corporation, Philip Crosby Associates |
| Known for | Philosophies of Quality management, Zero Defects, Quality Management Maturity Grid |
| Notable work | Quality Is Free (1979) |
| Spouse | Peggy |
| Children | 3 |
Philip Bayard "Phil" Crosby, (June 18, 1926 – August 18, 2001) was an American businessman and author who contributed to management theory and quality management practices.
Crosby initiated the Zero Defects program at the Martin Company. As the quality control manager of the Pershing missile program, Crosby was credited with a 25 percent reduction in the overall rejection rate and a 30 percent reduction in scrap costs.