Foundever
| Company type | Private |
|---|---|
| Industry | Customer service and business process outsourcing |
| Predecessor | HQ800 Sitel |
| Founded | 1985 |
| Founder |
|
| Headquarters | , Luxembourg |
Number of locations | 100+ |
Area served | Worldwide |
Key people | Laurent Uberti (CEO) |
| Revenue | $4 billion (2023) |
Number of employees | 170,000 |
| Parent | Groupe Acticall |
| Website | www |
| Footnotes / references | |
Foundever Group (previously known as Sitel Group) is a privately owned customer experience technology company headquartered in Luxembourg City. Foundever provides outsourced sales, technical support, customer service, and other business processes for large companies. The company has 170,000 employees and $4 billion in revenue.
Foundever started as a subsidiary of United Technologies called HQ800 before being bought by then-President James Lynch in 1985. Renamed to Sitel, it grew quickly and became the first telemarketing organization to go public in 1995. It expanded internationally in the 1990s and 2000s. Financial problems prompted layoffs and restructuring in 2001. In 2007, majority owner Onex Corporation de-listed Sitel from NASDAQ. Groupe Acticall SAS, the current owner and operator, acquired Sitel in 2015. In 2021, Sitel merged with Sykes Enterprises to form Foundever. As off December 2024 the company laid off a significant number of employees as a result of flawed financial planning and client loss.